Overview
Thank you for shopping at ELOVANT (shopelovant.com). We value your trust and want to ensure you are completely satisfied with your purchase.
If you are not entirely satisfied with your order, we are here to help. Our return and refund policy is straightforward, transparent, and designed to give you peace of mind.
7-Day Return & Refund Window
You have 7 calendar days from the date you receive your item to request a return or refund. Unfortunately, if 7 days have gone by since your delivery, we cannot offer you a refund or exchange.
Eligibility Criteria for Returns
To be eligible for a return and full refund, your item must meet the following conditions:
Leather Goods & Watches: Items must show no signs of wear, creases, scratches, or alterations (such as sizing links removed).
The item must be unused, unworn, and in the same condition that you received it.
It must be in its original packaging, including all original boxes, tags, warranty cards, manuals, and protective films intact.
Fragrances: Due to hygiene and safety standards, fragrances can only be returned if they are completely unopened, with the original plastic cellophane seal unbroken.
Leather Goods & Watches: Items must show no signs of wear, creases, scratches, or alterations (such as sizing links removed).
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer support team at [Insert Support Email, e.g., support@shopelovant.com] with your order number and the reason for the return.
- If your return is approved, we will provide you with the return shipping address and instructions on how to send your package back to us.
Note: Unless the item arrived damaged or defective, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item, contact us immediately within the 7-day window.
- Please provide your order number along with clear photos or a short video of the defect.
- In cases of damage or errors on our part, ELOVANT will cover all return shipping fees and arrange a prompt replacement or full refund.
Inspection and Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria listed above. We will notify you via email that we have received your item and inform you of the approval or rejection of your refund.
- If Approved: Your refund will be processed immediately.
- Payment Methods: Depending on your chosen payment method at checkout, the refund will either be credited back to your original payment card or arranged via bank transfer (for Cash on Delivery orders).
- Timeline: Card refunds typically take 5 to 10 business days to reflect in your account, depending on your bank’s processing times.
Non-Refundable Items
Gift cards.
Items purchased during specific clearance or final-sale events (if explicitly marked at checkout).
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Contact Us
If you have any questions about our Return and Refund Policy, please don’t hesitate to reach out:
- Email: [elovant1@gmail.com]
- WhatsApp / Phone: [+923704303203]
- Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM]